To change your phone number in WMlink/2Step verification, Walmart associates must log in on a store workstation, go to 2-Step Verification security settings, update their registered phone number, and verify the new number to maintain secure access to OneWalmart and other Walmart systems.
When your phone number changes, your verification codes (OTP via SMS or voice call) will still go to the old number, which blocks your account login. Updating your number ensures you can continue accessing your account, schedules, and payroll securely.
How to Change Phone Number on Walmart 2SV?
To change your Walmart 2SV (wmlink/2step) phone number, log in to a store workstation using your username and password, remove the old number, and verify the new one using an OTP code.
- Go to your Walmart store during your shift
- Log in to a store computer (internal network) using your username and password
- Open the browser and type wmlink/2step
- Navigate to Security Settings → 2-Step Verification
- Find your old phone number and remove it
- Enter your new phone number with country code
- Verify using the 6-digit OTP code
- Submit to complete update
Note : Once verified, your new number will be used for all login authentication and verification codes
Key Tips Before Changing Your Walmart 2-Step Phone Number
Before updating your Walmart 2-step verification, you must use a store workstation, remove the old phone number, and verify the new one using a secure authentication method.
- You cannot update your phone number from home
- All changes must be done on a Walmart store network
- Always delete old number first before adding new one
- If OTP (One Time Password)is not received → switch to VIP Access app
How to Reset a New Device in Walmart 2-Step Verification?
To reset Walmart 2-step verification for a new device, associates must remove the old device credentials and register the new phone using the VIP Access app or verification method on a store workstation.
Tip : If you lost your phone, upgraded your device, or reset it, your old device remains linked to your account, causing invalid verification codes.
Resetting New Device in Walmart 2SV
- Visit your Walmart store and log in to a workstation
- Open wmlink/2step portal
- Go to 2-Step Verification settings
- Locate and delete the old device registration
- Choose your method:
- VIP Access App → enter Credential ID + 6-digit code
- SMS / Voice Call → verify with OTP
- Submit to link your new device
Your new phone is now securely connected for login verification and authentication
How to Ensure Smooth Walmart 2-Step Verification Setup?
To ensure smooth Walmart 2-step verification (wmlink/2step), use the VIP Access app, keep your phone time synced automatically, and maintain a backup authentication method for uninterrupted account login and security.
- Always use the VIP Access app for reliable codes
- Ensure your phone time is set to automatic
- Keep a backup method (SMS + App)
- If locked out → contact Field Support (479-273-4357)
Mistakes to Avoid in Walmart 2-Step Verification
To avoid mistakes in Walmart 2-step verification (wmlink/2step), always remove the old device, use the correct phone number format, update only on a store workstation, and ensure your device time is synced for valid verification codes.
- Adding new device without deleting old one
- Trying to update from home network
- Using wrong phone number format
- Ignoring time sync issue (causes invalid codes)
Final Tip
Updating your phone number or device correctly ensures uninterrupted access to OneWalmart, Me@Walmart app, schedules, paystubs, and GTA Portal without login issues.
FAQ’s
1. Can I change my Walmart 2-step verification phone number from home?
No, you cannot update your phone number from home. You must log in to a store workstation on the Walmart internal network to access wmlink/2step and make changes.
2. What happens if I don’t remove my old device before adding a new one?
If you don’t delete the old device, verification codes may still go to it, causing login failures and invalid OTP errors. Always remove the old device first.
3. How do I fix Walmart 2-step verification if I get a new phone?
Go to a store workstation, open wmlink/2step, delete your old device, and register your new phone using VIP Access app or OTP verification.
4. Why am I not receiving OTP codes on my phone?
OTP issues may happen due to carrier blocking, wrong number format, or network issues. Use the VIP Access app as a reliable alternative.
5. What should I do if I’m locked out of my Walmart account?
If you’re locked out, visit your store and use a workstation or contact Field Support (479-273-4357) to reset your 2-step verification and restore access.